Resolving Various Problems in Japan
When living in Japan, you may sometimes find yourself unexpectedly caught up in trouble. For example, signing a contract without fully understanding its contents, getting into disputes with neighbors, or even falling victim to fraudulent schemes.
This article will explain how foreigners residing in Japan can deal with troubling circumstances if/when you encounter them.
1. Workplace Troubles
Common Problems:
- Wages not being paid
- Too few breaks or days off
- Being forced to perform dangerous tasks
How to Handle:
First, explain your situation to a superior, and try to consult with them.
If the problem is not resolved, seek advice from the Labor Standards Inspection Office (“労働基準監督署 （ろうどうきじゅんかんとくしょ）”in Japan), a foreign resident support center, or support organizations such as JITCO.
2. Housing-related Problems
Common Problems:
- Complaints about garbage disposal or cleaning methods
- Accidentally causing damage to your room
- Disputes with neighbors over noise or loud music
How to Handle:
First, contact your landlord or real estate agency. To avoid a "he said, she said" situation, ensure your communications are documented and that you have some record of your interactions, such as using written communicaiton via email.
3. Health and illness-related Problems
Common Problems:
- Not being able to understand the explanation at the hospital
- Not being enrolled in health insurance and having to pay high medical costs
How to Handle:
Everyone residing in Japan is required to enroll in the National Health Insurance system. Once you are enrolled, your share of medical expenses will be reduced to 30%.
Some hospitals also provide interpreting services. It can also be helpful to consult with local organizations that offer support services to foreign residents.
For more information, please see : How to get a medical examination at a Japanese hospital: A safe guide for first-time visitors
4. Sexual Harassment, Molestation, and Domestic Violence Problems
Common Problems:
- Getting groped on a public transportation system (report as "Chikan")
- Experiencing sexual harassment (commonly called “sekuhara”) at work
- Suffering from violence at home
How to Handle:
Do not endure it - contact the police immediately by dialing 110. You can also receive support from women’s centers or consultation services provided by your local municipality.
5. Fraud, Suspicious Phone Calls/ Emails
Common Problems:
- Receiving phone calls claiming you have “unpaid fees”
- Receiving emails saying your “account has been suspended”
How to Handle:
These are likely scams. Do not send any money, and simply ignore them. If you have any concerns, consult the police or a foreign resident support organization.
6. Preventing Trouble
- Do not sign contracts right away - always check the contents carefully first.
- If you have difficulty understanding the Japanese involved in any situation, consult someone you trust.
- You don’t have to take on the problem and face it all alone; it is important to keep in mind that you can rely on support organizations for help and support.
7. Emergency Contact Numbers in Japan
◆ Police (110)
When you need to report a crime or accident to the police, dial 110.
Some cases where you might dial 110 are:
- Your wallet has been stolen
- You were assaulted by a stranger
- You were involved in a traffic accident
Do not hesitate to contact the police immediately in such circumstances.
◆ Ambulance (119)
Call 119 if you or someone else needs an ambulance.
Some cases you call an ambulance for could look like this:
- You find someone collapsed on the street
- You suddenly become seriously ill or suffer a severe injury
◆ Fire Department (119)
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If a fire breaks out, or you spot a fire, call 119 - the same number used for an ambulance.
◆ For Any Other Issues You Might Need Support For
Immigration and Residency Support for Foreigners
Phone Number: 0570-013-904 (For IP phones or from overseas: +81-3-5796-7112)
You can get advice on residence status and living in Japan in general.
Website: Immigration Services Agency – Consultation Center
Conclusion
Unfortunately, troubling situations can occur to anyone at any time. However, with the right support, it can always be resolved. Remember not to take on problems alone, and make sure to seek help and advice when needed.
